TERMS AND CONDITIONS OF RENTALS
1. Depending on the size of the rental, a security deposit fee is required. Security deposits start at $200.00.
2. A 50% deposit confirms rental and must be paid 30 days prior to the event date. All final payments must be received on or before before pick up/delivery. Deposits are non-refundable if cancellations are made 7 days or less prior to the event date. Damage or loss of flatware / china / glassware, a 7 times standard rental fee will be applied if not using our server service. Customer agrees to use all Dina’s Decor rental property in a careful and proper manner, and return in the same condition as when received.
3. Customer will be responsible for all costs incurred by Dina’s Decor due to Customer’s ordering errors, such as incorrect date of usage, colour, quantity, or sizes.
4. Customer is responsible to check item(s) on delivery. ALL SHORTAGES AND DEFECTS MUST BE REPORTED TO DINA’S DECOR PRIOR TO YOUR EVENT OR THE INVOICE QUANTITIES WILL BE CONSIDERED RECEIVED. Please call us at 461-9584 to report any issues.
5. Custom orders are non-cancelable at any time.
6. We accept Cash, Cheque and Bank Deposits.
7. Please inform us if the delivery area involves stairs, elevators, hills or are not wheel accessible so we can determine the appropriate delivery charges. Additional fees will be assessed on site for hills, stairs, long distances and multiple elevator trips not previously known by Dina’s Decor.
8. Someone needs to be available to receive the delivery when the driver arrives unless previously arranged. Additional labour charges may be applied if drivers must wait a considerable time for someone to arrive. Please be sure to provide at least one back up phone number where we may reach you.
9. All rental property held beyond the agreed upon due date is subject to an extra rental charge.
10. Items will be checked and counted by our staff on return. If there are any exceptions, you will be advised. Items returned excessively dirty, stained or with wax will be assessed & charged a cleaning fee. You will not be charged for stains that occur under normal usage. All damaged or lost linens are subjected to replacement. Replacement cost is seven times standard rental cost. You will own damaged linens after replacement cost is paid and the item(s) will be available for customer pick up for 10 days. If the item(s) are not claimed within 10 days of payment, they will be discarded.
11. Equipment is to be stacked in its original delivery area unless other arrangements have been made. Before packing linens for return/pick up make sure to remove all food, floral or other miscellaneous debris. All used linens need to be packed in provided laundry bags. Do not use plastic bags to store used linens, as mildew can occur unexpectedly in even slightly damp linens when sealed in
plastic.
12. Used chair covers need to be packed separate from sashes and overlays. Plastic containers which store flatware, glassware and china need to be returned. A $125.00 fee will be charged for each missing container.
13. Additional fees may be assessed if items are not prepared properly for pickup.
2. A 50% deposit confirms rental and must be paid 30 days prior to the event date. All final payments must be received on or before before pick up/delivery. Deposits are non-refundable if cancellations are made 7 days or less prior to the event date. Damage or loss of flatware / china / glassware, a 7 times standard rental fee will be applied if not using our server service. Customer agrees to use all Dina’s Decor rental property in a careful and proper manner, and return in the same condition as when received.
3. Customer will be responsible for all costs incurred by Dina’s Decor due to Customer’s ordering errors, such as incorrect date of usage, colour, quantity, or sizes.
4. Customer is responsible to check item(s) on delivery. ALL SHORTAGES AND DEFECTS MUST BE REPORTED TO DINA’S DECOR PRIOR TO YOUR EVENT OR THE INVOICE QUANTITIES WILL BE CONSIDERED RECEIVED. Please call us at 461-9584 to report any issues.
5. Custom orders are non-cancelable at any time.
6. We accept Cash, Cheque and Bank Deposits.
7. Please inform us if the delivery area involves stairs, elevators, hills or are not wheel accessible so we can determine the appropriate delivery charges. Additional fees will be assessed on site for hills, stairs, long distances and multiple elevator trips not previously known by Dina’s Decor.
8. Someone needs to be available to receive the delivery when the driver arrives unless previously arranged. Additional labour charges may be applied if drivers must wait a considerable time for someone to arrive. Please be sure to provide at least one back up phone number where we may reach you.
9. All rental property held beyond the agreed upon due date is subject to an extra rental charge.
10. Items will be checked and counted by our staff on return. If there are any exceptions, you will be advised. Items returned excessively dirty, stained or with wax will be assessed & charged a cleaning fee. You will not be charged for stains that occur under normal usage. All damaged or lost linens are subjected to replacement. Replacement cost is seven times standard rental cost. You will own damaged linens after replacement cost is paid and the item(s) will be available for customer pick up for 10 days. If the item(s) are not claimed within 10 days of payment, they will be discarded.
11. Equipment is to be stacked in its original delivery area unless other arrangements have been made. Before packing linens for return/pick up make sure to remove all food, floral or other miscellaneous debris. All used linens need to be packed in provided laundry bags. Do not use plastic bags to store used linens, as mildew can occur unexpectedly in even slightly damp linens when sealed in
plastic.
12. Used chair covers need to be packed separate from sashes and overlays. Plastic containers which store flatware, glassware and china need to be returned. A $125.00 fee will be charged for each missing container.
13. Additional fees may be assessed if items are not prepared properly for pickup.
